Privacy Policy

This Privacy Policy describes how RAZ VAPES WEBSITE ("we", "us", "our"), operator of razvapes.website, collects, uses, shares, and protects personal information of visitors and customers. By accessing the site or placing an order, you consent to the practices described below.

1. Information We Collect

We collect information you provide directly (name, shipping and billing address, email, phone, date of birth, government-issued ID for age verification, and order details), information collected automatically (IP address, browser type, device identifiers, pages viewed, referring URLs, cookies, and similar technologies), and information from third parties (payment processors, age-verification providers, shipping carriers, fraud-prevention services, and analytics providers).

2. Cookies & Tracking Technologies

We use first- and third-party cookies, pixels, local storage, and similar technologies to operate the cart, remember preferences, secure your session, measure traffic, and (where you opt in) personalize marketing. You can control cookies through your browser settings; disabling some cookies may break parts of the site. See our Cookie Policy.

3. Analytics

We use analytics services including Google Analytics and Google Search Console to understand traffic patterns, measure conversions, and improve our content. These services may set cookies and process IP addresses (typically truncated) under their own privacy terms.

4. Payment Processors

Payments are processed by PCI-DSS compliant third parties (e.g., Stripe, PayPal, and our card processor). We do not store full card numbers on our servers. Processors receive the payment details necessary to authorize and settle your transaction and may use the data per their own policies.

5. Shipping Information

We share your name, address, phone, and order contents with shipping carriers (e.g., USPS, UPS, FedEx) and adult-signature verification providers as needed to deliver your order in compliance with the PACT Act and state law.

6. Customer Accounts

If you create an account, we store your contact details, order history, saved addresses, and preferences. You may update or delete your account at any time by contacting support@razvapes.website.

7. Email Marketing

With your consent, we send promotional emails, product updates, and order-related notifications. Every marketing email contains an unsubscribe link. Transactional emails (order confirmations, shipping, account security) are sent regardless of marketing preferences.

8. SMS Communications

If you opt in to SMS, message and data rates may apply. Frequency varies. Reply STOP to cancel or HELP for help. We do not share SMS opt-in data with third parties for marketing.

9. Security

We use TLS encryption in transit, access controls, encrypted storage for sensitive fields, and routine security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10. Your Rights (CCPA — California Residents)

California residents may request to know, access, delete, correct, or port their personal information, and may opt out of "sale" or "sharing" of personal information. We do not sell personal information for money. To exercise rights, email privacy@razvapes.website. We will verify your identity and respond within 45 days.

11. Your Rights (GDPR — EEA / UK Residents)

If you are in the EEA or UK, you have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your supervisory authority. Our legal bases include contract performance, consent, legal obligation, and legitimate interests (security, fraud prevention, analytics).

12. Data Retention

We retain personal information for as long as your account is active, as needed to provide services, comply with tax and PACT Act recordkeeping (typically 5 years for order records), resolve disputes, and enforce agreements. After that, data is deleted or anonymized.

13. Third-Party Services

We rely on vetted vendors including hosting and CDN providers, age-verification services, payment processors, shipping carriers, email and SMS platforms, analytics, and fraud-prevention tools. Each operates under their own privacy terms and a data-processing agreement where required.

14. Children's Privacy

Our site is strictly for adults 21 years of age or older. We do not knowingly collect data from anyone under 21. If we learn we have collected such data, we will delete it. See our Age Verification Policy.

15. International Transfers

Our servers are located in the United States. By using the site you consent to transfer and processing of your data in the U.S.

16. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated by email or site banner where required.

17. Contact

Questions or requests: privacy@razvapes.website or through our contact page.